What should I do if I forget/lose my password?

You can reset your password using the reset password link when logging in. If this doesn’t work or you are having troubles, please email us at [email protected] and we will reset it for you.

Do I have to do the whole course in one go?

No, you can stop and start the course as often as you like.

How do I complete a topic?

To complete a topic, first read through the page. Most pages have big light green accordions that display various parts of the topic information. Please read each and every part.


Then once you have read through a topic, click on the “Mark Complete” button at the bottom.


How do I complete a lesson?

To complete a lesson, you first need to complete all topics and all quizzes (when applicable, as not all lessons have quizzes).


You can see if a topic has been completed by looking at the “Lesson Topics” and “Quizzes” table, similar to the image above.

All completed topics are marked with green.


How do I navigate through the lessons and topics?

There are a couple of options:

  1. Use the “Previous Lesson/Topic” and “Next Lesson/Topic” blue links that are above and below the content.
  2. Use the right hand navigation to go between lessons.
    – Note, you must complete a topic/lesson before you are allowed to move onto any topic/lesson further down the list.
    – Note, the green arrows are the lessons, and the green circles are the topics within a lesson.

Why can't I open the quiz section?

Occasionally we have found that the JavaScript that operates our quizzes is blocked on certain iPads. If your quiz doesn’t work as it should do, please enable the JavaScript, or try an alternative device.


On the final quiz, why can't I see the 'View Questions' button?

As this is the final quiz, we are not allowed to show the answers as otherwise these could be shared with others. However, you can review the rest of your course as often as you like and the answer will be in there.