Returns and Refund Policy

Customers will receive a full refund for digital products accessed online and purchased directly from onlinefirstaid.com within 30 days of purchase providing the course has not been completed or accessed for more than 25% of the course.

Onlinefirstaid courses that have been completed or have been accessed for longer than 25% of the course content are no longer eligible for a refund.

To obtain a refund, the customer will be required to supply their order and course access details to Customer Service.

Refunds 
For Physical products; once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is processed by your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at emma@firstaidforlife.org.uk.

Exchanges (if applicable)
We only replace physical items if they are defective or damaged. If you need to exchange it for the same item, send us an email at emma@firstaidforlife.org.uk and send your item to: 74 Ramsden Road, London,  SW12 8QZ, United Kingdom.

Shipping
If it’s a physical product you would like to return, you should mail your product to: 74 Ramsden Road, London, SW12 8QZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a defective item, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance otherwise there is no guarantee that we will receive your returned item.

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