Citizen Aid is an App with helpful advice on action in a possible terrorist emergency. Run, Hide and Tell – ensure you remain safe. Escape if you can and encourage others to escape with you. Find a safe haven and hide if you can’t escape. Stay low and keep quiet. Keep away from doors and windows. Put phone on silent and turn off vibrate.

How to phone the emergency services if you need to remain silent:

Set up your phone to be able to text the emergency services. You can do this by texting Register to 999. If you need help in an emergency having registered your phone. Text the nature of the emergency and your location to 999. Do not assume the text has been received until you receive a text back. This could take 2 or 3 minutes. If you don’t receive this, try again.

If you call 999 from your mobile and are unable to speak – tap the handset or press 55 when prompted, this will indicate to the call handlers that you need their help, but cannot make a noise. They will put you through to the Police silent solution team. The silent solution team will try and help with yes or no type questions.

If you are on a landline, if the BT call handler is concerned for your safety, they will automatically divert your call to the Police. If they can hear background noise that suggests it is an accidental call, they will hang up, but keep the call open in case you pick up again. If they are concerned for your safety at any point, they will transfer your call to the police.

Phoning an Ambulance 


Phoning an ambulance is something people assume is second nature. However, in a highly stressful situation, it is easy to find your mind has gone blank. Emergency telephone numbers are different worldwide. In the UK 999 and throughout Europe 112 will get you through to the emergency services operator. They will ask you which service you require – police, fire or ambulance.

The number is 911 in the USA and 000 in Australia.

How to Phone an Ambulance

The operator will need to know exactly where you are – use reference points, landmarks, ask locals or use google maps and give as much information as you can to help them to establish your exact location. Use speakerphone so you can continue to provide first aid treatment whilst talking to the emergency services. Do what they advise.


They will need to know:

  • Your name
  • The telephone number you are calling from
  • Your location (including a postcode if possible)
  • The type of accident
  • The number of casualties
  • The approximate ages of casualties
  • Whether the casualties are conscious or unconscious and breathing or not breathing
  • Any other relevant information (such as whether they are taking medication)

If it is a life-threatening emergency tell the emergency services immediately.

The emergency services will want to work through their algorithm of questions in order to classify your call. If your call is serious, they will already have despatched the ambulance, but still need to collate all the information to feed through to the medical responders.

Emma Hammett
Author: Emma Hammett