Terms and Conditions for First Aid Courses

Booked through First Aid for Life, Onlinefirstaid.com or FirstAidforPets.net
20 August 2026. This version replaces all previous terms and conditions.

1. Summary of key terms

2. Application of these terms and conditions

1. 2.1
   These terms and conditions ("Terms") apply to the booking of first aid courses ("Course") operated by First Aid for Life Limited Partnership or Firstaidonline Ltd ("we" or "us"). By registering as a participant in a Course, you agree to these Terms, and you agree that they prevail over any inconsistent terms or conditions contained or referred to elsewhere, or implied by law, trade custom, practice or course of dealing.
2. 2.2
   The agreement is between us and you, the person or entity registering to be a participant in the Course ("you"), and is subject to these Terms (the "Contract"). It comes into effect when we email you to confirm our acceptance of your registration, and continues until terminated in accordance with these Terms.
3. 2.3
   When purchasing, the order process is as follows:

   1. 2.3.1
      you book through our box office, through onlinefirstaid.com, or through our office team by invoice;
   2. 2.3.2
      if you pay by PayPal, you will be redirected to the PayPal website to make payment and then returned to our site;
   3. 2.3.3
      we will send you an email acknowledging your order and confirming whether we have accepted it;
   4. 2.3.4
      if at any stage you have made an error in your order, you may email us at emma@firstaidforlife.org.uk to correct it.
4. 2.4
   If you are purchasing online, you should keep a copy of these Terms for your records, as we will not file a copy for you and we may change these Terms from time to time.
5. 2.5
   These Terms should be read together with our Terms of Website Use, our Privacy Notice and our Acceptable Use Policy, all of which are published on firstaidforlife.org.uk, onlinefirstaid.com and firstaidforpets.net (each a "site").
6. 2.6
   Any content you post or submit to our sites, and any contribution you make during a group session, is subject at all times to our Acceptable Use Policy.
7. 2.7
   Where you are a corporate entity, school or other organisation, "you" includes your officers, employees and the individuals you send to a Course (each an "Attendee"), and you shall ensure that they comply with these Terms.
8. 2.8
   In these Terms, "Services" means the training and any related services we supply to you under the Contract.

3. Course content

1. 3.1
   The Course will be provided as practical, blended or online training according to what was agreed and booked. Most certificates are valid for 3 years.
2. 3.2
   Course outlines are available as guidance on what will be covered. They are usually emailed to you and are also available on firstaidforlife.org.uk.
3. 3.3
   The materials we deliver as part of the Course do not constitute advice or recommendations. We provide training and guidance only, and we are not able to advise you on your individual circumstances.
4. 3.4
   Translation. If you choose to translate our Course into another language you do so entirely at your own risk. We shall have no liability whatsoever for any failing in that translation, or for any loss, damage, injury or other liability you may sustain as a result of it.

4. Medical disclaimer

1. 4.1
   This disclaimer applies to all guidance offered from firstaidforlife.org.uk, onlinefirstaid.com, firstaidforpets.net and staysafe.support, and on any related sites, social media, emails or publications.
2. 4.2
   Any information or guidance we provide is not a substitute for the consultation, diagnosis or medical treatment of your doctor or healthcare provider.
3. 4.3
   You must not rely on any information or guidance we provide as an alternative to medical guidance from your doctor or healthcare provider. We expressly disclaim all responsibility, and shall have no liability, for any damage, loss, injury or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide.
4. 4.4
   If you have any specific question or concern about a medical matter, you should consult your doctor or healthcare provider as soon as possible.
5. 4.5
   If you think that you, someone else, or an animal may be suffering from a medical condition, seek immediate medical attention. Do not delay seeking medical guidance, disregard medical guidance, or discontinue medical treatment because of information or guidance we have provided.
6. 4.6
   First Aid for Pets. If during the provision of our services there is any incident affecting the wellness or health of your dog or cat, or any other dog or cat, you agree that unless it was caused by our negligence you will be liable for that incident and will claim under your own insurance policy. You acknowledge that in those circumstances, unless caused directly or indirectly by our negligence, we shall have no liability whatsoever.
7. 4.7
   Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded under applicable law.

5. Practical, in-person training sessions

1. 5.1
   If you cannot attend a scheduled course and have given us sufficient notice, we will try to reschedule the session or help you attend another course. If we are unable to do so, we are not obliged to refund amounts paid for sessions you did not attend. The refund position is set out in the cancellation table in paragraph 1 above. Provided you contact us in advance, you may transfer your place to another suitable individual at no charge. For bespoke and group courses we require a full 14 days' notice to try to reschedule.
2. 5.2
   Practical sessions may be held at third-party venues such as hotel or club meeting rooms, and you agree to comply at all times with that venue's policies and rules, particularly fire safety and health and safety rules. We will require you to leave if you do not comply, and we shall not be obliged to refund any amounts paid for that session.
3. 5.3
   You are responsible for your own belongings brought to an in-person session. Neither we nor the venue will be liable for any loss, damage, theft or destruction of them.
4. 5.4
   You agree to indemnify us against any third-party claim, and associated costs and expenses including reasonable professional fees, arising out of your actions or inactions while at a venue as part of the Course.
5. 5.5
   Sessions start and end at the scheduled times regardless of when you join. If you are late, the session will not be extended and we are not obliged to refund you. If you are more than 15 minutes late for a practical course we reserve the right to refuse admission — for regulated courses our regulator requires 100% attendance, so we are unable to admit you if you arrive late. If admission is refused, we are not obliged to make any refund.
6. 5.6
   You may not engage, employ or otherwise deal with any of our trainers, employees or agents, or any company or organisation they are associated with other than us, for the duration of this agreement and for 12 months after it ends. If you do so in breach of this paragraph you shall pay us a finder's fee of 50% of the Course fee.

6. Bespoke and group sessions

1. 6.1
   We shall provide the number of training sessions, to the Attendees, specified on our invoice or agreed in our proposal or in email correspondence between us.
2. 6.2
   Where sessions are held at third-party venues, you agree to ensure that each Attendee complies at all times with that venue's policies and rules, particularly fire safety and health and safety rules. You acknowledge that an Attendee will be required to leave if they do not comply, and that we shall not be obliged to refund any amounts paid for that session.
3. 6.3
   Where sessions are held at your venue, you agree to make available all facilities we reasonably request, at the requested time and date. If those facilities are not adequately provided, we may be unable to deliver the session, in which case the amount payable for it remains due. You further agree to ensure your venue complies with all health and safety legislation and any other applicable law, and to indemnify us in relation to the same.
4. 6.4
   You acknowledge that each Attendee is responsible for their own belongings taken to a session, and that neither we nor any third-party venue will be liable for any loss, damage, theft or destruction of them.
5. 6.5
   You agree to indemnify us and keep us indemnified against any claim, cost, charge, expense, fine, demand, fee including reasonable professional fees, or other liability we suffer arising out of the actions or inactions of an Attendee in relation to the Services.
6. 6.6
   We may cancel a session on at least 24 hours' notice, or at any time in the event of circumstances outside our control. If we cancel, no fee is payable for that session and we will reschedule it at the earliest mutually convenient time. A fee is payable for the rescheduled session.

7. Online content and sessions

1. 7.1
   The online elements of the Course are held on third-party secure servers. We have taken all reasonable steps to ensure the online content is available throughout the Course, but if that content, or any content added by you or another participant, is unavailable in whole or in part at any time, or becomes corrupted, is deleted or is not stored, we shall have no liability in any circumstances.
2. 7.2
   You agree to keep your user details, access links or codes and password confidential at all times and not to disclose them to any third party. You must notify us immediately if you become aware of any unauthorised use of your account, and you shall indemnify us against all claims, damages, losses, costs, expenses including professional fees, and any other liability arising from unauthorised use of your account.
3. 7.3
   To use the digital materials included in the Course you will need a computer, laptop, tablet or smartphone with an internet connection.
4. 7.4
   Access to the digital materials included in the Course expires 12 months after purchase.

8. Goods

1. 8.1
   Where we supply goods or products such as books, face shields or first aid kits ("Products") as part of or alongside a Course, this paragraph 8 applies.
2. 8.2
   Photographs of Products on our sites are for illustration only.
3. 8.3
   Delivery charges for Products are as set out on our sites from time to time.
4. 8.4
   Your order will be fulfilled by our distributor on the estimated delivery date set out in their confirmation email or described on their site, unless there is an event outside their or our control. If we are unable to meet the estimated delivery date for that reason, we will contact you with a revised estimate.
5. 8.5
   Delivery is complete when we deliver the Products to the address you gave us when you placed the order, and the Products are your responsibility from that point.
6. 8.6
   If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises. Please contact us to rearrange delivery. Where redelivery is required because no one was available, the cost of redelivery will be at your expense.
7. 8.7
   You own the Products once we have received payment in full, including all applicable delivery charges.
8. 8.8
   If you are a consumer, you have a separate right to cancel the purchase of Products within 14 days of receiving them, and legal rights if Products are faulty or not as described. Nothing in this paragraph 8 affects those rights. See paragraph 10.5.

9. Payment

1. 9.1
   The total price payable for the Course is as set out in the summary of key terms above, as quoted on our sites, or as set out in email correspondence between us. The price of any Course is as quoted on our site at the time of your order, except in the case of obvious error.
2. 9.2
   Payment is to be made by any method detailed on our sites. If you choose to pay by PayPal, you must have a valid PayPal account.
3. 9.3
   VAT. Firstaidonline Ltd is registered for VAT under number GB 358 0417 96. Online courses, e-books and digital products supplied by Firstaidonline Ltd are subject to VAT at the applicable rate. First Aid for Life Limited Partnership is not registered for VAT, and no VAT is charged on the practical, blended and bespoke training it supplies. Prices shown to consumers on our sites include any VAT that applies. Prices quoted to businesses are exclusive of VAT, which will be added at the applicable rate where it applies.
4. 9.4
   Where fees are payable in a single payment, we will invoice you for the fixed price in advance. Where the Services are provided for a fixed price, that price is the amount set out in email correspondence between us. Otherwise, charges are calculated in accordance with our standard fee rates in force at the time.
5. 9.5
   You must pay each of our invoices in full and in cleared funds, by the payment method specified on the invoice, within 7 days of the date of the invoice and in advance of the Course.
6. 9.6
   Without prejudice to any other right or remedy, if any sum payable under these Terms is not paid by its due date we reserve the right to charge interest on the overdue sum, from the due date until actual payment, at 4% a year above the Bank of England base rate from time to time in force, accruing daily, and to suspend the Services until payment has been made in full. You shall pay the interest on demand.
7. 9.7
   Payments are refundable only as set out in the cancellation table in paragraph 1, in paragraph 10.5 (consumer right to cancel), and in paragraph 12.2 (where we cancel).
8. 9.8
   You are responsible for your own travel, accommodation, subsistence and any other expenses you incur in connection with your participation in the Course.

10. Our obligations

1. 10.1
   We warrant that the Course and Course materials purchased from us are of satisfactory quality and reasonably fit for the purpose for which the Course is supplied.
2. 10.2
   Other than as set out in paragraph 10.1, all warranties and representations are excluded to the fullest extent permitted by law. Because of the nature of our training, and because your success depends on a number of factors outside our control, we do not guarantee any particular result. Nothing in this paragraph affects the statutory rights of a consumer.
3. 10.3
   We will endeavour to ensure that all information we provide is accurate and up to date, but we shall not be liable for claims arising from information being inaccurate or out of date.
4. 10.4
   Confidential information. You acknowledge that during a Course you may hear confidential or personal information about other participants, and you agree not to use it or disclose it to any third party. This restriction does not apply to: (a) any use or disclosure authorised by the person concerned or required by law; (b) any use or disclosure you consider necessary or advisable in order to prevent illegal acts or harm to others; or (c) any information already in, or which comes into, the public domain other than through your unauthorised disclosure.
5. 10.5
   Your right to cancel as a consumer. If you are buying as a consumer — that is, as an individual acting wholly or mainly outside your trade, business, craft or profession, as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — you may cancel the Contract within 14 days of registering for the Course. You may do so by emailing us at emma@firstaidforlife.org.uk stating clearly that you wish to cancel, or by using the cancellation form at Annex 1. If we receive your notice within 14 days of your registration, we will refund the full amount you have paid, within 14 days of receiving your notice, normally by the method you used to pay.
6. 10.6
   If you are purchasing in a business capacity, the consumer cancellation right in paragraph 10.5 does not apply.
7. 10.7
   Where you have asked us to begin providing the Services within the 14-day cancellation period, you acknowledge that you lose your right to cancel once the Services have been fully performed. If you cancel after we have begun but before the Services are fully performed, you will pay for what has been supplied, in proportion to the full coverage of the Contract.
8. 10.8
   You agree that we may begin supplying digital content that is not on a tangible medium before the end of the cancellation period set out in paragraph 10.5, and you acknowledge that you lose your right to cancel in relation to that digital content once supply has begun.
9. 10.9
   You acknowledge that your personal data will be processed by us and on our behalf as part of providing the Course, in accordance with our Privacy Notice. Where you take a regulated qualification, we and our awarding organisation act as joint data controllers for your registration and assessment data; this is explained in our Privacy Notice.

11. Intellectual property

1. 11.1
   We are the owner or licensee of all intellectual property rights and all other rights in the Course and in all content within it. Nothing in these Terms operates to transfer ownership of those rights to you or to any other person.
2. 11.2
   You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party any of the content or materials contained in the Course, including any of the ideas and concepts created by us and contained in them.
3. 11.3
   We grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the content of the Course for the purposes for which the Course was provided, and for no other purpose.
4. 11.4
   Except as set out in paragraph 11.3, you may not use any of our intellectual property rights at any time unless duly licensed. Use of our logo is strictly prohibited without our prior written consent.
5. 11.5
   You may not make any audio or visual recording of any part of our Course without our prior written consent.
6. 11.6
   Photography and recording by us. We may from time to time take photographs, or make audio or video recordings, during a Course. Where you or an Attendee appear in them, we will ask for consent separately using our image and recording consent form, and we will only use the material in the ways consented to. You are free to decline, and declining will not affect your training, your assessment or your certificate. Consent may be withdrawn at any time by emailing emma@firstaidforlife.org.uk. Where the person appearing is under 18, we will seek consent from a parent or person with parental responsibility.
7. 11.7
   You may not sell or promote products or services to other participants during any part of our Course without our prior written permission, and you shall not contact other participants other than in relation to progressing within the Course.
8. 11.8
   Except in an emergency, you may not contact our trainers directly. All contact regarding future courses should be made through our office, and we will do our best to provide the requested trainer where possible. See paragraph 5.6.
9. 11.9
   The provisions of this paragraph 11 survive termination of the Contract.

12. Term and termination

1. 12.1
   The Contract continues until the end of the Course, at which point it expires other than for those Terms expressly stated to remain in force. For the avoidance of doubt, the licence granted in paragraph 11.3 terminates automatically on termination or expiry of the Contract.
2. 12.2
   We may cancel the Course before it starts because of circumstances outside our control, or because key personnel or materials are unavailable. If we do, we will contact you promptly and refund in full any amount you have paid in advance for a Course that has not been provided.
3. 12.3
   Either of us may terminate the Contract if the other is in material breach of any of these Terms.
4. 12.4
   We may terminate the Contract immediately, without liability to provide a refund, if we reasonably consider that you or your Attendees are not participating properly in a group session, are disrupting it, or that your presence is adversely affecting the session for others.
5. 12.5
   Either of us may terminate the Contract on written notice to the other with immediate effect if at any time the other:

   • commits any serious or repeated breach or non-observance of these Terms;
   • makes a resolution for its winding up, makes an arrangement or composition with its creditors, applies to a court for protection from its creditors, is unable to pay its debts, ceases trading, has an administration or winding-up order made against it, has an administrator or receiver appointed, or is declared bankrupt; or
   • commits any fraud or dishonesty, or acts in a manner that in the reasonable opinion of the terminating party brings or is likely to bring that party into disrepute or is materially adverse to its interests.
6. 12.6
   On or before the date of termination, you shall immediately pay any unpaid fees or other sums payable under the Contract.
7. 12.7
   Any delay by us in exercising our right to terminate does not constitute a waiver of that right or of any other remedy.
8. 12.8
   Termination does not affect any right, remedy, obligation or liability of either of us as at the date of termination, including the right to claim in respect of any breach that existed at or before that date.
9. 12.9
   Where the Contract expires, that is treated as termination for the purposes of this paragraph 12 and of any other paragraph referring to termination.
10. 12.10
    Paragraphs which expressly or by implication have effect after termination continue in full force after the date of termination, including paragraph 10.4 (confidential information), paragraph 11 (intellectual property), this paragraph 12, paragraph 13 (liability) and paragraph 14 (general, governing law and jurisdiction).

13. Liability

1. 13.1
   Nothing in this paragraph 13 limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot lawfully be excluded or limited. If you are a consumer, nothing in these Terms affects your statutory rights.
2. 13.2
   We shall not be liable for loss of profits, loss of business, depletion of goodwill or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of entering into the Contract or of us providing the Course.
3. 13.3
   Subject to paragraph 13.1, our total liability in contract, tort including negligence or breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract, is limited in all circumstances to the price paid by you for the Course.
4. 13.4
   Any claim brought under or arising out of the Contract must be brought within 6 months of the date of the event giving rise to it. This paragraph does not apply where you are a consumer.
5. 13.5
   If we are prevented from or delayed in performing our obligations by your act or omission, or by any circumstance outside our control including illness or incapacity of any member of the team involved in providing the Course, we shall not be liable for any costs, charges or losses you sustain that arise directly or indirectly from that prevention or delay.
6. 13.6
   We may make changes to the Course, to any other content, to the location of venues, to the time and date of sessions, to the delivery mode of sessions — for example changing an in-person session to an online session — and to the trainers or instructors delivering it. We shall not be liable for additional costs or other liability you incur as a result. Where a change is significant and you are a consumer, you may cancel and receive a refund of amounts paid for the part of the Course not yet provided.
7. 13.7
   You acknowledge and agree that the Contract constitutes the entire agreement between us and supersedes any previous arrangement, understanding or agreement relating to the provision of the Course; and that in entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding, whether in writing or not, other than as expressly set out in the Contract. Nothing in this paragraph limits liability for fraudulent misrepresentation.
8. 13.8
   The provisions of this paragraph 13 survive termination of the Contract.

14. General

1. 14.1
   By registering for a Course you warrant that:

   • you are legally capable of entering into a binding contract;
   • you are at least 18 years old. Where the participant is under 18, the booking must be made by a parent, by a person with parental responsibility, or by a school or organisation with authority to contract on their behalf, and our parental consent form must be completed before the participant attends;
   • if you are outside the UK, you will abide by UK law; and
   • all information you provide is materially true, accurate and not misleading at all times.
2. 14.2
   You accept that communication with us will be mainly electronic. We will contact you by email or by posting notices on our sites. You agree to this means of communication and acknowledge that all contracts, notices, information and other communications we provide electronically comply with any legal requirement that they be in writing. This does not affect your statutory rights.
3. 14.3
   We may vary these Terms, other than the price payable for a Course you have already booked, and if we do we will notify you by email. Your continuation with the Course is deemed to be acceptance of the new Terms. Where there has been a material change and you tell us in writing within 7 days of our email that you do not accept it, the Contract will terminate and we will refund a pro rata amount of any sums paid in advance for sessions you are no longer able to take.
4. 14.4
   The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or otherwise deal with any of your rights under it. However, if you are unable to attend a practical course, please contact us immediately — it may be possible for you to transfer your place to another suitable attendee.
5. 14.5
   We may transfer, assign, charge, subcontract or otherwise dispose of the Contract, or any of our rights or obligations under it, at any time during its term. Where you are a consumer, we will tell you in writing if we do, and this will not affect your rights under the Contract.
6. 14.6
   If we fail to insist on strict performance of any of your obligations, or fail to exercise any right or remedy to which we are entitled, that does not constitute a waiver and does not relieve you from compliance. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver is effective unless it is expressly stated to be a waiver and is in writing.
7. 14.7
   If any of these Terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, that term will to that extent be severed from the remaining terms, which continue to be valid to the fullest extent permitted by law.
8. 14.8
   A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
9. 14.9
   The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person who is not a party to it.
10. 14.10
    Complaints. If you are unhappy with any aspect of your Course, please tell us as soon as possible. Our complaints procedure is published on our website. Where the Course is a regulated qualification, you may also raise the matter with our awarding organisation, and we will provide their contact details on request. If your complaint concerns how we have handled your personal data, please see our Data Protection Complaints Procedure.
11. 14.11
    The Contract, and any dispute or claim arising out of or in connection with it, its subject matter or its formation, including non-contractual disputes or claims, is governed by and construed in accordance with English law. We each irrevocably agree that the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.
12. 14.12
    Unless the context otherwise requires, a reference to one gender includes a reference to the other genders.

Annex 1 — Model cancellation form

Complete and return this form only if you wish to cancel the Contract under paragraph 10.5.

To First Aid for Life, 74 Ramsden Road, Balham, London SW12 8QZ  ·  emma@firstaidforlife.org.uk

I/we hereby give notice that I/we cancel my/our contract of sale for the supply of the following services:

Delete "I/we" and "my/our" as appropriate.