FAQs

Our Most Frequently Asked Questions

Q. What Is The Course Like?

Onlinefirstaid.com courses are completely unique and a totally new concept in First Aid training allowing you to learn these vital skills when it suits you. They consist of videos, step by step guidance, diagrams, internet links and downloadable pdfs to appeal to all learning styles.

Onlinefirstaid.com award winning, interactive courses have had wonderful feedback. They comply with all the very latest resuscitation council guidelines and have been written by first aid experts. The online courses are fully compatible with all computers and mobile devices and you can stop and start as often as you like. They consist of videos, step by step directions, info-graphics and diagrams with test yourself sections as you go. There is a multiple-choice test at the end and on successful completion, you can print your certificate yourself. There is continuous access for a full year and it can work as a refresher for practical courses too.

The online learning can be combined with a practical course, taught by a regulated provider to enable you to undertake an accredited first aid course that complies with Ofsted or First Aid at Work requirements.

Please try the free choking course to experience the training yourself.

Q. What Should I Do If I Lose/Forget My Password?

You can reset your password using the reset password link when logging in. If this doesn’t work or you are having trouble, please email us at emma@firstaidforlife.org.uk and we will reset it for you.

Q. I Have Paid for My Course, but Haven’t Received an Email Confirmation, What Should I Do?

Occasionally our confirmation emails can be diverted into your spam folder, please check there first. If for any reason you don’t receive the email; it is possible to log straight into www.onlinefirstaid.com, click log in at the top and then insert your email address as your username and password that you created when you registered and it will take you straight in. Then you can access ‘My Courses’ in your account.

Q. Can I Buy a Course for More Than One Person On a Single Email Account?

If you would like to purchase more than one of the same course for your team, the easiest way is for us to invoice you and to then issue you discount voucher codes to enable your staff to log in from their own email addresses, access their courses on their computers and mobile devices and stop and start as often as they like. They will be able to print out their own certificates on completion.

The courses are designed to be interactive and enable you to stop and start as often as you like. If more than one of the same course is purchased on a single email account it is unable to differentiate between them.

Q. How Do I Gain Access to the Course?

To access the course, just choose the course you would like, make payment and you can start your course straight away, using your email address as your username and password you created at registration.

To return to your course, Log n using your email address as your username and the password you created at registration. It will then be visable under ‘My Courses’. 

You can stop and start as often as you like. The course is compatible with all mobile devices and PCs with internet access. You have full access for an entire year.

Q. Can you issue me with a VAT receipt?

You will be issued with a VAT receipt by email when you purchase your course. 

If you are purchasing from a Company abroad, please send us proof prior to purchase so we can invoice without VAT.

Q. How Long Have I Got to Complete the Course?

To access the course, just choose the course you would like, make payment and you will be emailed your log in details and link straight away.

The course is compatible with all mobile devices and PCs with internet access.

You have 12 Months to complete your course and you can stop and start whenever.

Q. Do I Get a Certificate?

Certificates are available to download on successful completion of the course. Certificates award an HSE Appointed Person First Aid course and are valid for 3 years. 

Q. Do Your Courses Comply With UK Resuscitation Council Guidance?

All our courses have been written according to all the latest UK Resuscitation Council guidelines. They are continually updated and refreshed. Our weekly newsletters will keep you informed about any changes and important updates.

Q. Will This Course Make Me A Regulated First Aider?
Onlinefirstaid.com courses award an HSE Appointed Person Qualification, with certificates valid for 3 years. This is suitable for most individuals and small businesses to comply with HSE first aid requirements in a low risk environment. 
However, if you require a practical or regulated first aid qualification, this can be arranged through our sister company First Aid for Life.
To be a First Aider, you should choose our fully regulated EFAW or FAW qualifications, regulated through Qualsafe Awards to provide HSE and Ofqual certification.
If you need to be Ofsted or EYFS registered as a child carer, you should choose our 12 hour Full Paediatric Qualification.

We are regulated through Qualsafe Awards to provide accredited blended learning for First Aid at Work and Emergency First Aid at Work courses enabling groups of learners to undertake a third of their training as pre-learning online and two thirds on a practical course. The Health and Safety Executive (HSE) fully supports this approach for all First Aid at Work qualifications. We also provide blended learning for Paediatric first aid training to comply with Ofsted and Early Years requirements for the Full Paediatric First Aid qualification.

Onlinefirstaid.com courses constitute ideal pre-learning for people with English as a Second language who wish to gain confidence and skills to join a regulated course. The courses are also perfect to refresh your First Aid knowledge between practical sessions.

You retain full access to the course for an entire year and can download and print your online certificate. Certificates are valid for 3 years.

Q. Do Your Courses Meet First Aid at Work Requirements?
Onlinefirstaid.com courses award an HSE Appointed Person Qualification, with certificates valid for 3 years. This is suitable for most individuals and small businesses to comply with HSE requirements in a low risk environment. 
If you require a practical or regulated first aid qualification, this can be arranged through our sister company First Aid for Life, by clicking the link below. To be a First Aider, you should choose our fully regulated EFAW or FAW qualifications, regulated through Qualsafe Awards to provide HSE and Ofqual certification.
If you need to be Ofsted or EYFS registered as a child carer, you should choose our 12 hour Full Paediatric Qualification.

Many of our online courses cover the full EFAW HSE syllabus, however online learning alone does not constitute an accredited First Aid training certificate and will not replace a practical course and qualify you to be the first aider at work. Online learning will fulfil your requirements for an Appointed Person First Aid Qualification. Online pre-learning combined with a practical course, through a regulated first aid training provider will give you a fully accredited qualification to be the First Aider at Work.

We partner with Qualsafe Awards to provide accredited blended learning for First Aid at Work courses enabling groups of learners to undertake a third of their training as pre-learning online and two thirds on a practical course. The Health and Safety Executive (HSE) fully supports this approach for all First Aid at Work qualifications. We also provide blended learning for Paediatric first aid training to comply with Ofsted and Early Years requirements for the Full Paediatric First Aid qualification.

It remains the responsibility of the employer to ensure that the blended training is suitable for the needs of your organisation. Blended learning should be delivered to the learner during work time. 

Onlinefirstaid.com courses constitute ideal pre-learning for people with English as a Second language who wish to gain confidence and skills to join a regulated course. The courses are also perfect to refresh your First Aid knowledge between practical sessions.

You retain full access to the course for an entire year and can download and print your online certificate. Your certificate is valid for 3 years.